Privacy Policy

Information we gather

When you register, we record identification details such as your full name, date of birth, residential address, nationality, and a copy of a government-issued document used for age and identity verification.

During play, transactional records, device fingerprints, IP addresses, browser identifiers, and behavioural patterns are logged to maintain platform integrity and meet anti-money-laundering obligations.

Customer service interactions, including chat transcripts, email threads, and call recordings where applicable, are retained so that disputes can be reviewed fairly and accurately.

Lawful basis and purpose

Information is processed on the basis of contractual necessity to operate your account, legal obligation under the Curaçao licence framework, and our legitimate interest in fraud prevention.

Marketing communications are sent only with explicit consent, which can be withdrawn at any time through the preferences page or by replying STOP to any message.

Anonymised analytics inform game catalogue curation, page layout choices, and bonus design. These insights never identify an individual player.

Sharing with trusted third parties

Payment processors, identity verification vendors, and licensed game studios receive only the minimum data required to deliver their service. Contracts oblige them to keep the information confidential.

Regulatory bodies, courts, and law-enforcement agencies may receive disclosures where Snatch Casino is legally required to cooperate, for example in suspected fraud investigations.

Storage, retention, and security

Records are kept inside encrypted data centres located within the European Economic Area, with multi-factor administrative access controls and regular penetration testing.

Account data is generally retained for a period of seven years after closure, in line with anti-money-laundering rules, after which it is either deleted or irreversibly anonymised.

Your rights as a data subject

You may request a copy of the personal information we hold, ask for inaccurate data to be corrected, or in certain circumstances request erasure or restriction of processing.

Requests can be filed by writing to the data protection contact below. We respond within thirty calendar days and may ask for additional identity confirmation before fulfilling the request.